Is Your Contact Center Gamification Mobile-Ready? Discover How WEM Optimizer Can Help!
Gamification has become a popular way to motivate employees and engage them in their work,…
Is Punctuality metric sufficient or should agents also be able to view their historical adherence?
In traditional contact centers, adherence has always been a target for agents and a measure…
Mobilize Your Data Strategy: Real-Time and Historical Reporting Made Easy
In today’s fast-paced business environment, effective management of contact centers is crucial for delivering exceptional…