Effective Date: 2021-01-01
- Information We Collect
1.1 Personal Information: We may collect and process personal information that you provide to us when using our Apps. This includes:
- Contact Information: Your name, email address, phone number, and other contact details you provide.
- User Account Information: Information associated with your user account, such as your username, password, and other account preferences.
- Genesys Cloud Information: Information related to your Genesys Cloud platform and APIs, including access tokens, API keys, and other authentication information.
- Communication Data: Data and records of your communication with us, including customer support inquiries and feedback.
- Device Information: Information about your mobile device (only for applicable apps), such as device type, operating system version, unique device identifiers, and mobile network information.
1.2 Usage Information: We may collect certain information automatically when you use our Apps, such as:
- App Usage Data: Data about your interactions with our Apps, including features accessed, pages viewed, and actions taken.
- Log Data: Information about your device and App usage, such as IP address, browser type, pages visited, and the date and time of your visit.
- Crash Reports: Information about App crashes, errors, and performance issues.
- Use of Information
2.1 We use the information we collect for various purposes, including:
- Providing and improving our App’s functionality, performance, and user experience.
- Managing your user account and authentication for our Apps.
- Communicating with you, responding to your inquiries, and providing customer support.
- Analyzing usage trends and preferences to enhance and personalize our Apps.
- Detecting and preventing fraud, unauthorized access, and other security issues.
- Complying with legal obligations and enforcing our rights and agreements.
2.2 We may aggregate and anonymize your information for statistical or research purposes, in which case the information will no longer identify you personally.
- Data Sharing and Disclosure
3.1 We may share your information with third parties in the following circumstances:
- Compliance with Laws: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.
- Business Transfers: If we are involved in a merger, acquisition, sale, or other business transaction, your information may be transferred as part of that transaction, subject to applicable data protection laws.
3.2 We do not sell or rent your personal information to third parties for marketing purposes.
- Data Security
4.1 We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
4.2 You are responsible for maintaining the confidentiality of your account credentials and for any actions taken using your account. Please notify us immediately if you suspect unauthorized access to your account.
- Contact Us
Last Updated: 2023-05-01