Generative AI has become a buzzword in the tech industry, promising to revolutionize the way we interact with technology. Consumer versions of generative AI, like ChatGPT, are general-purpose chatbots that can be thrown at a lot of problems. However, there is a catch. The inputs used to train these AI models are not controllable by the organizations using them. This lack of control over the data lineage can pose a significant problem for businesses that need to ensure data privacy and accuracy.
Our “Chat Assistant,” is a new solution designed to bring the hype of generative AI down to reality and to the service of contact centers. With Chat Assistant, customers can build their own custom knowledge bases based on their defined data stores. Each business unit in the organization can define and build its own data stores based on various data sources that range from documents in different formats as well as specific websites. This helps create specialized chatbots that have powerful expert knowledge without going through the hassle of building custom FAQ.
Chat Assistant will be trained based on your data, making it a specialist at the service of your customers in a simple, effective, yet powerful way based on generative models. The best part is that it allows you to harness the power of generative AI for your contact center operations through tangible expertise gained in no time.
The traditional approach to building chatbots involved manually creating a list of frequently asked questions (FAQ) and corresponding answers. This method can be time-consuming, error-prone, and may not account for all possible customer queries. With Chat Assistant, organizations can leverage their existing data to train the AI model and generate responses that are not only accurate but also personalized to each customer’s query.
The beauty of Chat Assistant lies in its ability to learn and improve over time. As more data is fed into the model, it becomes more accurate and can handle more complex customer queries. This allows businesses to focus on providing exceptional customer service rather than worrying about the accuracy of their chatbot’s responses.
In conclusion, Chat Assistant is a powerful solution that enables businesses to leverage the power of generative AI for their contact center operations. By allowing customers to build their own custom knowledge bases based on their defined data stores, Chat Assistant creates specialized chatbots that have powerful expert knowledge without going through the hassle of building custom FAQ. This solution provides tangible expertise gained in no time, making it a game-changer for contact centers looking to improve customer service and reduce operational costs.
